Discourse Solved Reminders - suggesting already solved topics

Overview

We should improve the PM sent to the user who solved a topic by making sure the topics suggested in that PM are not yet solved.

Acceptance criteria

• [Current functionality] When a user’s response is marked as a topic’s solution, they are sent a PM to encourage them to offer more solutions.

• The topics listed in this PM should be Related Topics that belong to a category with solutions enabled that are not yet solved.

Additional context

Original report:

Hello! I installed the Solved Reminders Plugin and noticed it is populating suggested posts that are already solved, or some that don’t have a solution option (like announcements).

I’m not quite technical enough to see if the plugin is meant to exclude posts without the ability to be solved, or if that filtering isn’t included in the plugin.

GitHub - discourse/discourse-solved-reminders-plugin: A plugin to remind users to mark a solution

This sounds like a cool plugin. Unfortunately I do not see a topic here in Meta. If you have a GitHub account might also be a good idea to file a bug report there

I do have an account, but unfortunately the Issues are turned off on that repo

That is very unfortunate. I just attempted to use an @mention to see if I could identify an account for the DeV here. But was not successful as his account name there does not seem mirrored here.

It does though seem to be a really cool extension to the solved plugin. Imho it really should have been a pull request to the original plugin to add options

Arpit is @techAPJ but he is currently traveling so won’t be around for a while.

That is awesome. Understandable with him being away. Your sleuth skills are definitely more adept then mine.

Likely helps he is apart if your excellent team!

Exactly. I hope we never get so big that I don’t recognise team members! Besides, Arpit has worked here longer than me.

Can you include some screenshots of the problem with examples? Reading through the code I can see it is restricting the list of candidate categories to ones that allow for solutions

Long term @hugh / @tobiaseigen we should probably just upstream the 2 features into the solved plugin to avoid code drift and more complicated maintenance

Thank you for all the sleuthing!

@sam, here’s the message I got:

Screenshot 2024-10-01 at 2.05.12 PM1580×1648 484 KB

I got this message September 18.

1. Enabling Job Push from Zeebe to reduce activation latency - Camunda 8 Topics - Camunda Forum
   This post was solved Sept 10 – I don’t remember if it was already locked because of the solution by the time I got my message, but we auto-lock topics 7 days after a solution is chosen, so it’s possible.
2. Strategy for scaling Job Workers in Zeebe - Camunda 8 Topics - Camunda Forum
   Post was solved August 1, would definitely have been locked.
3. Important Update: Camunda 7 Community Edition End of Life Announced - Camunda 7 Updates - Camunda Forum
   This post is in an Announcements category which doesn’t have the Solutions option enabled.
4. I've Built a little BPMN personality Test with Camunda 8 - Show and Tell - Camunda Forum
   This post is in a subcategory that does not have Solutions enabled, though the parent category does.
5. The latest and stable version of Camunda 8 - Camunda 8 Topics - Camunda Forum
   This is the only post that might have not been marked as “solved” yet, because the answer was only posted one day before I got this message and may not have been marked as the solution by the time the message was sent.

Oh now I see the issue:

We are using “list_suggested_for” to get the list which is in this tab for the user:

The image shows a computer screen with a list of suggested edits for a blog post or article content. (Captioned by AI)1205×684 54.1 KB

Ideally, this plugin should use a different algorithm for suggestions. Plus, it is missing out on leveraging AI-related topics, which are far more targeted here.

“Suggested topics” is pretty much random (once unread/new is exhausted).

Thank you for the report here, @xomiamoore! I’ve asked our team to update this PM to ensure it only includes topics that belong to a category with solutions enabled and that are currently unsolved. That should be a big improvement here.

I’m afraid I can’t say when this will be delivered, since we have a number of other in-progress projects, but we’ll let you know when we begin work on it.

Forgive me for reviving a dead topic, but are you suggesting that if we enable this setting, the suggestion to help solve other questions will follow this logic?

CleanShot 2026-05-21 at 16.26.14657×113 9.82 KB

For full context, all of our products have a question category, but just because someone got a solution in product A does not mean they know how to help in product B.

I’m trying to limit the suggested unsolved topics to the same category for which they received the original solution.